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The worst service companyIt took them 2 hours and They couldnt fix the lightsAnd they coudnt even fix door handles
I would like to express my appreciation to the supervisor Mr. Qaiser and team. They resolved the problem and done their work neatly.
Best maintenance company in Abu Dhabi, professional and prompt service. I've used the company for glass shower door installation and fly screen repair, all done to the highest standard
The team was right on time and they resolved problems in my house very clearly. I would like to express my big appreciation to the supervisor Qaiser and the technician Tahir. Also, thanks to Rosanna for receiving my requests and making the arrangements!!
Tauseef's team did a great job changing the heater at my apartment. They came next day and did the painting.
I had a water main break in the villa I'm renting in Al Raha Gardens. The maintenance team devised a solution (rerouting the main pipe, installing separate lines for garden irrigation, and installing a water booster pump) and implemented it effectively. High marks for the team's technical know-how and workmanship.The only hiccup was the duration of the job. Communication and coordination of schedules was at times difficult, leading to a two-month timeline for a project that could have been completed in much less time. One culprit was mother nature: a massive rainstorm knocked out power and created other problems in villas for which Touq was responsible, which apparently overloaded their staff and pushed my project to the back-burner soon after work began. Another culprit was, evidently, some staffing changes and temporary leaves among those in the office who were scheduling the jobs, which at times led to miscommunication about follow-up visits to complete the work. A third issue was some potential miscommunication among Touq, the property manager, and myself regarding technical options and choices at a key moment in the project.I am grateful to Mr. Kaisar (spelling is surely wrong) for his technical expertise and team leadership, and to Mr. Suman for stepping in as coordinator to facilitate the eventual completion of the project. I'm inclined to give Touq the benefit of the doubt re: the frustrations I experienced with the length of the project and the miscommunications about the scheduling of work -- the factors leading to all of that could be 'one-offs.' The Touq team was especially diligent at the end of the project, and took pains to insure my full satisfaction, which I greatly appreciate. For this reason I've given them five stars.
